GIFT CARD NOT ARRIVED?

Please note cards are only despatched once payment has cleared.

If you ordered a virtual gift card they are sent within 24 hours (often immediately), please check your junk/spam for an email from activation@cardportal.com. 

If you ordered a physical gift card it can take up to 5 working days to arrive in the UK and 10 days internationally.

If it’s been over this time, please use the form to contact us.

We will need the order number to help as that’s the only way we can find your order.

    GIFT CARD NOT ARRIVED?

    Please note cards are only despatched once payment has cleared.

    If you ordered a virtual gift card they are sent within 24 hours (next working day if ordered after 12pm Friday), please check your junk/spam for an email from activation@cardportal.com. 

    If you ordered a physical gift card it can take up to 5 working days to arrive in the UK and 10 days internationally.

    If it’s been over this time, please use the form to contact us.

    We will need the order number to help as that’s the only way we can find your order.