GIFT CARD DECLINED?

99%+ of the time cards are declined due to incorrect PIN, not enough money on the card, or wrong address details.

Please check these and you should be fine to use your card again.

Mastercard security means that we don’t have direct access to this information and so we aren’t able to check it for you easily. We have to send the request off and it can take up to 5 days before we hear.

So it really is much quicker for you to check, and if you still have problems you can use the form below and we’ll get on it in a flash!

Incorrect PIN

You can’t check your existing PIN for security reasons. But don’t worry you can request a new one, click on the button. Or you can simply use your card online without a PIN. You’ll need your 3 digit CVV code.

NEW PIN OR CHECK CVV CODE

Not enough money left

Please check your balance

CHECK BALANCE

Wrong name or address details registered

Please check the correct details are in our system. This is especially important for virtual cards.

CHECK DETAILS

STILL HAVING PROBLEMS?

We do find that in almost 99%+ of cases the card was declined because of one of the reasons above.

If you’ve checked all the details above and you’ve still got problems, please contact us.

Please note we don’t have direct access to this information for security purposes, so there is up to a 5 day delay while we wait for Mastercard to come back to us!

We’ll need the 9 digit SAN number from the back of your physical gift card or from your virtual gift card email to help.

    GIFT CARD DECLINED?

    99%+ of the time cards are declined due to incorrect PIN, not enough money on the card, or wrong address details.

    Please check these and you should be fine to use your card again.

    Mastercard security means that we don’t have direct access to this information and so we aren’t able to check it for you easily. We have to send the request off and it can take up to 5 days before we hear.

    So it really is much quicker for you to check, and if you still have problems you can use the form below and we’ll get on it in a flash!

    Incorrect PIN

    You can’t check your existing PIN for security reasons. But don’t worry you can request a new one, click on the button. Or you can simply use your card online without a PIN. You’ll need your 3 digit CVV code.

    NEW PIN OR CHECK CVV CODE

    Not enough money left

    Please check your balance

    CHECK BALANCE

    Wrong name or address details registered

    Please check the correct details are in our system. This is especially important for virtual cards.

    CHECK DETAILS

    STILL HAVING PROBLEMS?

    We do find that in almost 99%+ of cases the card was declined because of one of the reasons above.

    If you’ve checked all the details above and you’ve still got problems, please contact us.

    Please note we don’t have direct access to this information for security purposes, so there is up to a 5 day delay while we wait for Mastercard to come back to us!

    We’ll need the 9 digit SAN number from the back of your physical gift card or from your virtual gift card email to help.