ACTIVATE YOUR VIRTUAL CARD
You’ll need the correct address details to use your card online. If you’re card was declined online, this was probably the reason!
No problem, it takes two ticks to check and update.
Watch the video and Emily will show you exactly what to do. The video shows our physical card, but the process is exactly the same for virtual cards.
You’ll need the 9 digit SAN number sent with your virtual gift card, and the 6 digit activation code sent by a separate email.
Once you’ve logged in, simply check and update your address details and you’ll be good to use your card.
You can also check your balance, retrieve your PIN (for physical cards only), check your 3 digit CCV code, and report your card as lost.
If you prefer written instructions, scroll down the page!