TIME TO CHOOSE YOUR PERFECT GIFT

Woo hoo you’ve been given your perfect gift! Here we’ll show you how to get shopping for it super-quick!

This is the quick-start guide for physical gift cards. If you have a virtual gift card click here.

You can use your gift card in-store & on-line. First thing to do is activate your gift card and make a note of your PIN. You won’t need your PIN to use online, but you will need it in-store.

You’ll need your 9 digit SAN number and 6 digit activation access code that came in your virtual gift card email to do this.

The email came from activation@cardportal.com and you may need to check your junk/spam folder just in case!

So grab those, and we’ll get started. Don’t worry it only takes a few minutes and you’ll be ready to choose your perfect gift.

If you’ve already activated your card and just need to check your card details or balance you can still follow these steps.

Here’s Emily activating her gift card. She’s using a physical card, but it’s the same process for virtual. All the steps are below with screenshots to show you exactly how to do it!

And here she is showing you how easy it is to buy dumplings in Itsu (other food outlets are available!)

ACTIVATE & GET YOUR PIN

You’ll need to activate your gift card and get your PIN before you can start shopping in-store! You won’t need your PIN online. It only takes a few minutes, just follow the steps below.

STEP ONE

Log on to www.cardportal.com on your phone or browser. Cardportal are the people that connect our gift cards to the Mastercard system.

www.cardportal.com

STEP TWO

Enter the 9 digit SAN number on the back of your card.

STEP THREE

Enter the 6 digit activation access code. This was sent by email to you.

The email comes from activation@cardportal.com and may have gone to your junk/spam folder.

Also check with the person who sent you the card, as they may have it.

STEP FOUR

The name and address fields will be filled in with OUR details for now.

IMPORTANT: you must change this to YOUR details otherwise you’ll have problems using the card.

When you’ve filled it all in, click on ACTIVATE.

STEP FIVE

On the same page you’ll be able to see your 4 digit PIN.

Please This is the ONLY time you’ll see your PIN so please write it down now and keep it safe, but not with your card!

There is a £2 charge to retrieve your PIN (click on RETRIEVE MY PIN in the bottom right hand corner). We think this is unfair and are pressurising the bank to remove it. If you do loose your PIN you can still use your card online without it.

Now click ACTIVATE.

STEP SIX

Once you’ve clicked ACTIVATE you’ll be taken to this screen where you can see your balance in the top left hand corner.

Your 3 digit CCV is in the top right hand corner. Click on SHOW MY CCV.

You can report your card lost by clicking LOST CARD, but this will immediately block your card and there’s a £5 fee for it to be reissued. Instead you could just spend your card online, as without the PIN no one can use it anyway.

You can come back to this screen anytime to manage your card. It’s a good idea to bookmark this page in your browser for the future.

Next, let’s get you your perfect gift!

HOW TO USE YOUR GIFT CARD

The same as a normal debit or credit card online and in-store. Check out the guide below!

USING IN-STORE

Here’s Emily using her card in Itsu to buy dumplings.

Your card is CHIP & PIN. So just put the card in the machine and enter your PIN.

You can part-pay in-store no problem. Just ask the cashier to take an amount from your gift card, and pay the balance another way.

USING ON-LINE

Once you’re at the checkout, simply use your gift card like your normal bank debit or credit card.

Enter the long 16 digit card number, the expiry date, and the 3 digit CCV – all on your gift card.

Remember, you’ll need enough money on your card to use it online, and you aren’t able to part-pay (that’s the retailers’ systems, not us).

OR DOWNLOAD THE APP

An even easier way to activate your card, find your PIN, and check your balance is to use our free app. Click on the links to download it to your phone.

HAVING PROBLEMS?

If you’re still having problems please use the form to contact us.

Please make sure you send us your 9 digit SAN number from your virtual gift card email. We won’t be able to help you without this.

Please do NOT send us the long number on the front as for security we do not have access to that number!

Please note due to Mastercard security checks it can take up to 48 hours before we can respond to you, but we aim to do it much faster! So it really is much quicker for you to do it yourself 🙂

    TIME TO CHOOSE YOUR PERFECT GIFT

    Woo hoo you’ve been given your perfect gift! Here we’ll show you how to get shopping for it super-quick!

    This is the quick-start guide for physical gift cards. If you have a virtual gift card click here.

    You can use your gift card in-store and online.

    First thing to do is activate your gift card and make a note of your PIN. You won’t need your PIN to use online, but you will need it in-store.

    You’ll need your 9 digit SAN number and 6 digit activation access code that came in your virtual gift card email to do this.

    The email came from activation@cardportal.com and you may need to check your junk/spam folder just in case!

    So grab those, and we’ll get started. Don’t worry it only takes a few minutes and you’ll be ready to choose your perfect gift.

    If you’ve already activated your card and just need to check your card details or balance you can still follow these steps.

    Here’s Emily activating her gift card. All the steps are below too, with screenshots!

    And here she is showing you how easy it is to buy dumplings in Itsu (other food outlets are available!)

    ACTIVATE & GET YOUR PIN

    You’ll need to activate your gift card and get your PIN before you can start shopping in-store! You won’t need your PIN online. It only takes a few minutes, just follow the steps below.

    STEP ONE

    Log on to CARDPORTAL on your phone or browser. Cardportal are the people that connect our gift cards to the Mastercard system.

    STEP TWO

    Enter the 9 digit SAN number on the back of your card.

    STEP THREE

    Enter the 6 digit activation access code. This was emailed to you.

    The email comes from activation@cardportal.com and may have gone to your junk/spam folder.

    Also check with the person who sent you the card, as they may have the email.

    STEP FOUR

    The name and address fields will be filled in with OUR details for now.

    IMPORTANT: you must change this to YOUR details otherwise you’ll have problems using the card.

    The card details refer to the gift card you are activating (not any other payment card)

    When you’ve filled it all in, click on ACTIVATE.

    STEP FIVE

    On the same page you’ll be able to see your 4 digit PIN.

    Please This is the ONLY time you’ll see your PIN so please write it down now and keep it safe, but not with your card!

    There is a £2 charge to retrieve your PIN (click on RETRIEVE MY PIN in the bottom right hand corner). We think this is unfair and are pressurising the bank to remove it. If you do loose your PIN you can still use your card online without it.

    Now click ACTIVATE.

    STEP SIX

    Once you’ve clicked ACTIVATE you’ll be taken to this screen where you can see your balance in the top left hand corner.

    Your 3 digit CCV is in the top right hand corner. Click on SHOW MY CCV.

    You can report your card lost by clicking LOST CARD, but this will immediately block your card and there’s a £5 fee for it to be reissued. Instead you could just spend your card online, as without the PIN no one can use it anyway.

    You can come back to this screen anytime to manage your card. It’s a good idea to bookmark this page in your browser for the future.

    Next, let’s get you your perfect gift!

    HOW TO USE YOUR GIFT CARD

    The same as a normal debit or credit card online and in-store. Check out the guide below!

    USING IN-STORE

    Here’s Emily using her card in Itsu to buy dumplings.

    Your card is CHIP & PIN. So just put the card in the machine and enter your PIN.

    You can part-pay in-store no problem. Just ask the cashier to take an amount from your gift card, and pay the balance another way.

    You can use your card as many times as you want until the balance is used up!

    ONLINE

    Once you’re at the checkout, simply use your gift card like your normal bank debit or credit card.

    Enter the long 16 digit card number, the expiry date, and the 3 digit CCV – all on your gift card.

    Remember, you’ll need enough money on your card to use it online, and you aren’t able to part-pay (that’s the retailers’ systems, not us).

    You can use your card as many times as you want until the balance is used up!

    DOWNLOAD THE APP

    An even easier way to manage your card is to use our free app. Click on the links to download it to your phone.

    HAVING PROBLEMS?

    If you’re still having problems please use the form to contact us.

    Please make sure you send us your 9 digit SAN number from your virtual gift card email. We won’t be able to help you without this.

    Please do NOT send us the long number on the front as for security we do not have access to that number.

    Please note due to Mastercard security checks it can take up to 48 hours before we can respond to you, but we aim to do it much faster! So it really is much quicker for you if you can do it yourself 🙂