LOST OR FORGOTTEN PIN?

If you’ve got a virtual gift card you don’t need a PIN. Woo hoo!

If you’ve got a physical card and lost or forgotten your PIN you will need to request a new one. £2 will be deducted from your card, which we think is unfair. We are putting pressure on the bank that issues the cards for us to remove this.

So instead you could just use your card online, and you don’t need a PIN. You will need your 3 digit CVV code, but you can check that for free online.

To get a new PIN or check your CVV code, simply login to www.cardportal.com and follow the instructions below.

You’ll need the 9 digit SAN number on the back of your card.

You’ll also need your 6 digit activation access code which is in an email from www.cardportal.com.

CHECK YOUR PIN

STEP ONE

Log on to www.cardportal.com on your phone or browser.

STEP TWO

Enter the 9 digit SAN number printed on the back of your card.

STEP THREE

Enter the 6 digit activation access code. Your activation access code is your 6 digit order number and was also sent to you in a separate activation email.

The email comes from activation@cardportal.com and may have gone to your junk/spam folder.

STEP FOUR

You’ll be taken to this page, where you can click on RETRIEVE MY PIN.

Your card will be charged £2 for this, which we think is unfair. We are putting pressure on the bank that issues the cards for us to remove this.

If you don’t want to pay the £2 then you can use your card online without a PIN. You will need your 3 digit CVV code, which you can find on this screen. Simple click SHOW MY CVV in the top right hand corner!

Oh and you can check your balance in the top left hand corner too!

Enjoy choose your perfect gift!