LOST OR FORGOTTEN PIN?
If you’ve got a virtual gift card you don’t need a PIN. Woo hoo!
If you’ve got a physical card and lost or forgotten your PIN you will need to request a new one. £2 will be deducted from your card, which we think is unfair. We are putting pressure on the bank that issues the cards for us to remove this.
So instead you could just use your card online, and you don’t need a PIN. You will need your 3 digit CVV code, but you can check that for free online.
To get a new PIN or check your CVV code, simply login to www.cardportal.com and follow the instructions below.
You’ll need the 9 digit SAN number on the back of your card.
You’ll also need your 6 digit activation access code which is in an email from www.cardportal.com.