CHECK YOUR BALANCE

It’s super easy to check your balance online.

Watch the video and Emily will show you how to login. She’s using a physical card, but it’s the same for a virtual gift card.

You’ll need the 9 digit SAN number on the back of your card or from your virtual gift card email.

And you’ll need the the 6 digit activation code sent from activation@cardportal.com. You may need to check your junk/spam folder.

If you prefer written instructions, scroll down the page!

CHECK BALANCE

NO ACTIVATION ACCESS CODE?

Your activation access code is your 6 digit order number.

If you ordered the card yourself, please look for an email from activation@cardportal.com. It may be in your junk folder.

If you were sent the card by someone else, please contact them and ask for the 6 digit activation access code.

 

 

OR DOWNLOAD THE APP

An even easier way to activate your card, find your PIN, and check your balance is to use our free app. Click on the links to download it to your phone.

ACTIVATE YOUR PHYSICAL GIFT CARD

STEP ONE

Log on to www.cardportal.com on your phone or browser.

STEP TWO

Enter the 9 digit SAN number printed on the back of your card.

STEP THREE

Enter the 6 digit activation access code. Your activation access code is your 6 digit order number and was also sent to you in a separate activation email.

The email comes from activation@cardportal.com and may have gone to your junk/spam folder.

Prove you’re no robot and click Login. You may then be asked for a further code which will be sent to the email address of the cardholder.

STEP FOUR

You’ll be taken to this screen where you can check your balance, check your CVV code (the 3 digit code you need to use the card online), and check your purchase history.

If you have a physical gift card you can also retrieve a lost or forgotten PIN.

Plus you can report your card lost, but be careful because as soon as you hit this button your card will be blocked and there is a £5 charge to cover our costs as we have to reissue you a new one!

STILL HAVING PROBLEMS?

If you’re still having problems please use the form to contact us.

Please make sure you send us your 9 digit SAN number printed on the back of your card.

Please do NOT send us the long number on the front as for security we do not have access to that number!

Please note due to Mastercard security checks it can take up to 48 hours before we can respond to you, but we aim to do it much faster!

    CHECK YOUR BALANCE

    It’s super easy to check your balance online.

    Watch the video and Emily will show you how to login. She’s using a physical card, but it’s the same for a virtual gift card.

    You’ll need the 9 digit SAN number on the back of your card or from your virtual gift card email.

    And you’ll need the the 6 digit activation code sent from activation@cardportal.com. You may need to check your junk/spam folder.

    If you prefer written instructions, scroll down the page!

    CHECK BALANCE

    NO ACTIVATION ACCESS CODE?

    Your activation access code is your 6 digit order number.

    We sent it by email from activation@cardportal.com. It may be in your junk/spam folder.

    If you were sent the card by someone else, please contact them and ask for the 6 digit activation access code.

    OR DOWNLOAD THE APP

    An even easier way to activate your card, find your PIN, and check your balance is to use our free app. Click on the links to download it to your phone.

    CHECK YOUR BALANCE

    STEP ONE

    Log on to www.cardportal.com on your phone or browser.

    STEP TWO

    Enter the 9 digit SAN number printed on the back of your card.

    STEP THREE

    Enter the 6 digit activation access code. Your activation access code is your 6 digit order number and was also sent to you in a separate activation email.

    The email comes from activation@cardportal.com and may have gone to your junk/spam folder.

    Prove you’re no robot and click Login. You may then be asked for a further code which will be sent to the email address of the cardholder.

    STEP FOUR

    You’ll be taken to this screen where you can check your balance, check your CVV code (the 3 digit code you need to use the card online), and check your purchase history.

    If you have a physical gift card you can also retrieve a lost or forgotten PIN.

    Plus you can report your card lost, but be careful because as soon as you hit this button your card will be blocked and there is a £5 charge to cover our costs as we have to reissue you a new one!

    STILL HAVING PROBLEMS?

    If you’re still having problems please use the form to contact us.

    Please make sure you send us your 9 digit SAN number printed on the back of your card. We won’t be able to help you without this.

    Please do NOT send us the long number on the front as for security we do not have access to that number.

    Please note due to Mastercard security checks it can take up to 48 hours before we can respond to you, but we aim to do it much faster!