FAQs
Follow the instructions that come with the Virtual Card.
- Your virtual TheirPerfectGift voucher will be emailed from “activation@cardportal.com”.
- Activate the gift card via Cardportal by using the 9digit SAN and 6digit access code ONLY. This is printed on the voucher.
- In the Registration Page, replace all details found, with your own. You will need to complete the page in full (read & accept the t&c).
- Your card is ready to use.
The CVV code is displayed when you click the “REVEAL CVV” button (CVV currently only available when in Cardportal NOT in the App).
You can retrieve your card details by accessing Cardportal anytime. So make sure you remember your SAN & Access Code. You can also access Cardportal via the Card Management tab on our website (either to “check balance” or to “activate“)
You CANNOT transfer funds out of the card at all. You CANNOT top the virtual card up with external funds.
The card is accepted ANYWHERE that Mastercard is accepted, but you can only spend the card on-line using the correct billing details (that you registered the card to) and the correct expiry date appearing on screen.
You can “add card” to the TheirPerfecrGift App, which is downloaded from the AppStore and Googleplay. This will help you monitor balance and transactions and provide access to Card holder benefits. It will NOT Amalgamate your cards.
The card cannot be added to iOS or Android payment mechanism on your smart phone.
The card expires on the date appearing on screen.
This could be for a variety of reasons:
a) because there is not enough balance on the card. If you want to buy something for more than the balance on the card, simply ask the cashier to take a certain amount from your gift card and pay the remaining balance another way.
b) It could also be because you need to activate your card first.
c) The wrong details are being input (if you are attempting an on-line transaction). You need to enter the name and address you assigned to the card at activation in the billing section.
d) Magnetic Strip cards CANNOT be used over the phone (only our Chip&PIN cards have this capability).
e) The card may have expired, so please log on and check the status (see Note 3). If the card has expired, please complete the “Card Re-Issue form” found in the “Need Help” tab. Fees will apply.
Due to e-money regulations and the anti-fraud procedure we implement, we limit individuals from buying more than 5 gift cards per month.
Corporates can purchase more as long as they come through the corporate enquiry form or we have identified them through the order process.
Individuals that want to buy more than 5 cards will need to supply a driving license / Passport and a recent utility bill in their name
Due to e-money regulations and the anti-fraud procedure we implement, we limit individuals from buying more than this amount per transaction and less than £500 per month.
Corporates can purchase more as long as they come through the corporate enquiry form.
Individuals that want to buy more than £500 will need to supply a driving license / Passport and a recent utility bill in their name
We use Royal Mail as our default carrier.
Our standard postage basis delivers in 3-5 days, UK (not tracked).
We offer an EXPRESS postage option (1-2 days), UK (not tracked).
We also offer a next day delivery option (UK only) which is tracked and signed for before 1pm the following day. This is providing an order is placed and paid for before 12noon.
You will usually be able to activate your card(s) 24hours after they have been despatched.
Unfortunately sometimes deliveries do go missing in the post. Depending on the postage method chosen by the purchaser, we are unable to confirm delivery unless the intended recipient confirms to us that the card(s) haven’t been received.
In the event of cards lost in the post, we will require the person registered to the card(s) (usually the purchaser) through their ordering emailing address, to complete an instruction to issue replacement cards.
Due to prevailing E-money regulations, we are restricted to loading a maximum limit per card (£200 and €200).
If you buy a card more than these values, then the load will be split over multiple cards.
Corporates may apply to have their limits increased to £1500 / €1500, but will have to undergo compliance approval. A small fee may apply. Please contact us in the Corporate Tab for more information.
We deliver our cards anywhere in the SEPA group of countries. Click HERE for a list of SEPA countries.
Our Gift Card license does not allow us to deliver outside of these territories.
If you require our cards and you are not in SEPA, please email at love@theirperfectgift.co.uk and we will try and assist as best we can.
If you are the lucky recipient of one of our cards, there are no fees to pay to use a GBP card in the UK or a EUR card in the EU zone.
You can use the card as many times as you like until the balance is spent.
If you use your card in another currency the transaction is translated at the MasterCard exchange rate, plus a 2.75% fee.
If you lose your card or need to extend the expiry we need to charge a £5/€5 fee per card.
If you receive a refund to the card, then £0.35 will be deducted from the balance. This is to cover the processing costs incurred.
Retrieving your PIN will incur a £2 fee, which is deducted from your remaining balance.
Our cards can be used anywhere that accepts MasterCard Online & in-store. This incurs transaction costs: load fees, residency fees and processing fees.
Therefore we need to charge a one time fee to cover the various financial services costs associated with a product like ours.
Most other gift cards are tied to one or a limited number of retailers, so your choice is limited. These cards are funded by the retailer profit when the card is spent. Ours is not
The load element of the card is held in a ring fenced account for 12months. After this time, dormancy fees are charged against the balance, unless we are instructed to move any remaining balance to a new card. Fees will apply.
No, sorry!
If you could, it wouldn’t be a gift card!
No, our gift cards are single use only.
We do provide reloadable cards to corporates so please contact us here to discuss.
You can use your Their Perfect Gift Card anywhere in the World that accepts MasterCard. That’s over 32 million global places, in-store and online.
For our Magnetic strip ONLY cards, please ask the cashier to use the swipe function on the PDQ machine – this will accept the card. Our premium range offers Chip&PIN technology. We do not (currently) offer contactless cards.
You can use the card as many times as you like until the balance is spent.
There are no fees to use your card in the currency it is loaded in.
If you use your card in another currency the transaction is translated at the MasterCard exchange rate, plus a 2.75% fee.
If you loose your card or need to extend the expiry we charge a £5/€5 fee.
Dormancy fees for expired cards will also apply in line with the Terms & Conditions and the Fee Schedule.
Any refunds back to the card incur a £0.35 fee which will be deducted from the balance.
Fees are used to cover the costs of having to run the card operations. You are not using just a “normal” gift card.
This argument is most common with our Magnetic Strip Cards. However, if the retailer says they accept MasterCard and they have a swipe function on their pdq, then they have to accept the card.
The cashier is mistaken! Please point this out to them as the refusal to accept is unlikely to be a Head Office policy.
Please watch this video to see how to use your “Their Perfect Gift Card”
Please just use the card as you would your normal Bank Debit Card.
DO NOT FORGET YOUR PIN, otherwise a fee will be deducted from the balance on a PIN Retrieval.
You can check the balance of you card ONLY from our Website and through the App.
Please watch the video in case you are unsure how to use the Chip&PIN function of your Gift card.
We implemented an “activation” process for all our cards to protect your money through transit and also be compliant with the E-money regulations.
We post your card using Royal Mail in the delivery class we were instructed to and at the same time we email an activation code to the email address we were instructed to. This might be the purchaser or the recipient.
Please look for an email from “activation@cardportal.com” in your inbox and your spam/junk folder.
If you cannot find the code, then email us at “love@theirperfectgift.co.uk”, or ask the person who ordered the card. For security reasons, we can only reveal codes to people we have on file.
Once you have your card and activation code, visit our website and select “Activate Gift Card” from the “Need Help” tab on the Main Menu. Then simply follow the 4step activation guideline.
PLEASE remember the PIN on your Chip&PIN card, as it will cost you a fee to retrieve a new one. We cannot identify the original PIN for you as this is randomly generated for security reasons.
Magnetic Strip Cards sold BEFORE 1 July 2019 – Your card WILL CEASE to work on the date shown on screen when you first activate your card (or check your balance). You will usually have 12 months from the date your card is first loaded with money, to spend the funds.
On the rare occasion the date shown on the physical card is less than 12 months from first load, your card will expire on the date printed on the physical the gift card. The date printed on the card is essentially a “stock expiry” date, when the card will cease to work (for loading purposes on our side). It DOES NOT represent when your funds expire.
Magnetic Strip Cards sold AFTER 1 July 2019 – Your Card will cease to work on the earliest of:
1). 12 months from first activating the card (the date appearing on screen); or
2). The Expiry date printed on the front of the card.
We hope this preserves the longevity of your usage and reduced the confusion as to when the card expires. The Gift Card will come with a Sticker that highlights this!
If your card has expired, please complete the Card Re-Issue Form ASAP as fees apply in line with the Fee Schedule.
Chip & PIN Cards – Your card will expire on the expiry date printed on the front of the card
Yes you can!
Make sure you use the same address and post code you entered when you activated your card.
BUT also remember to use the EXPIRY DATE printed ON YOUR CARD, as the date you use.
This date may well differ from the date shown on screen. Sorry if this is confusing. Contact us if this isn’t clear.
[We have also now removed the “Enable ON-Line” use button due to the non-implementation of the legislation in the UK for a 2nd Auth requirement for online transactions].
Please be aware, that some websites deduct £1 from each new payment card registered. This is later returned at their discretionary timeframe. This may cause you to go overspend. Unfortunately we have no control over this and it is not easily identifiable as to which websites will do this.
If you want to buy something for more than the value of your gift card, simply ask the cashier to split the payment.
Pay for the item by another means and then request the cashier deduct the balance from your card. We find this the best order to handle the purchase.
If you try to buy something for more than the value on the card, your card will be rejected.
We are unable to assist for websites that do not offer split payment options.
Our “Magnetic” strip ONLY cards do not need a PIN. Simply ask the cashier to swipe the card through their pdq machine. Your card is a Magstrip card if it does not have a chip on the front.
It is important they swipe as a DEBIT card and not a gift card.
For our Chip & Pin Cards (cards that have a chip on the front), you will require a PIN to complete the transaction. The PIN is revealed at the Registration stage and is located above the CVV box (below). PLEASE ensure you remember this number as it cannot be changed and retrieving a new one will incur a fee.
