Card Reissue Form

If requesting a Physical card to be reissued outside the UK why not request a Virtual card for quicker delivery. Please note Virtual Cards can be used at any online Mastercard Retailer.

**Please note this form applies to both Physical and Virtual replacement gift cards.

Reason For Re-Issue(Required)
Please select if you require a Physical or a Virtual replacement card:(Required)
** Please be advised of the fees in the T&Cs at the bottom of the form **
Name(Required)
9 Digit Number found on the back of the Gift Card, please put a comma in between the SANs if there are multiples
Date Of Birth(Required)
Address(Required)
Shipping Address (Physical gift cards only)
Please enter the address correctly to ensure efficient delivery.
Drop files here or
Max. file size: 512 MB.

    Terms and Conditions

    Please note there is a £5 balance transfer fee for GBP Cards and €7.50 for EUR Cards deducted from the balance before a Virtual card is issued. A dormancy fee of £/€2.50 is charged each month after the expiry date.

    If a Physical card is required there are additional Fees and shipping costs for the following:

    Physical card going to a UK Address

    £10/€12.50 is deducted from the card balance before a replacement is sent to the UK address.

    Physical card going to an International Address

    £17/€22.50 deducted from the card balance before a replacement is sent to the international address

    N.B Once you have received your new card please send an email to cardexpiry@cardportal.com containing:

    1. A Copy of this form completed and Signed.

    2. A photo of both sides of your new physical replacement card or a screenshot of your new virtual replacement card.

    **it is only at this point the funds will be loaded on to the replacement card**

    Terms and Conditions Acknowledgement(Required)
    Clear Signature
    Date(Required)