What fees do you charge me to use the card?

If you are the lucky recipient of one of our cards, there are no fees to pay to use a GBP card in the UK or a EUR card in the EU zone.

You can use the card as many times as you like until the balance is spent.

If you use your card in another currency the transaction is translated at the MasterCard exchange rate, plus a 2.75% fee.

If you lose your card or need to extend the expiry we need to charge a £5/€5 fee per card. 

If you receive a refund to the card, then £0.35 will be deducted from the balance. This is to cover the processing costs incurred. 

Retrieving your PIN will incur a £2 fee, which is deducted from your remaining balance.