How is my card delivered

We use Royal Mail as our default carrier.

Our standard postage basis delivers in 3-5 days, UK (not tracked).

We offer an EXPRESS postage option (1-2 days), UK (not tracked).

We also offer a next day delivery option (UK only) which is tracked and signed for before 1pm the following day. This is providing an order is placed and paid for before 12noon.

You will usually be able to activate your card(s) 24hours after they have been despatched. 

Unfortunately sometimes deliveries do go missing in the post. Depending on the postage method chosen by the purchaser, we are unable to confirm delivery unless the intended recipient confirms to us that the card(s) haven’t been received.

In the event of cards lost in the post, we will require the person registered to the card(s) (usually the purchaser) through their ordering emailing address, to complete an instruction to issue replacement cards.