FAQ

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Helpful Information

The card I have is being declined

This could be for a variety of reasons:

a) because there is not enough balance on the card. If you want to buy something for more than the balance on the card, simply ask the cashier to take a certain amount from your gift card and pay the remaining balance another way.

b) It could also be because you need to activate your card first.

c) The wrong details are being input (if you are attempting an on-line transaction). You need to enter the name and address you assigned to the card at activation in the billing section.

d) The card may have expired, so please log on and check the status (see Note 3). If the card has expired, please complete the “Card Re-Issue form” found in the “Need Help” tab. Fees will apply.

Why might I only be able to buy a maximum of 5 gift cards over the website?

Due to e-money regulations and the anti-fraud procedure we implement, we limit individuals from buying more than 5 gift cards per month.

Corporates can purchase more as long as they come through the corporate enquiry form or we have identified them through the order process.

Individuals that want to buy more than 5 cards will need to supply a driving license / Passport and a recent utility bill in their name

Why might I only be able to buy gift cards for £500 or less over the website?

Due to e-money regulations and the anti-fraud procedure we implement, we limit individuals from buying more than this amount per transaction and less than £500 per month.

Corporates can purchase more as long as they come through the corporate enquiry form.

Individuals that want to buy more than £500 will need to supply a driving license / Passport and a recent utility bill in their name

I have a virtual card, How does it work?

The card is activated by using your email address and code only.

You will need to complete the registration page.

e card on-line using the correct billing details (that you registered the card to).

Frequently asked question 1

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Frequently asked question 2

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi sit amet placerat sapien. Suspendisse potenti. Nullam feugiat blandit mauris, non fringilla urna ultrices vel. Donec id urna consectetur, pellentesque libero rutrum, congue massa.

Frequently asked question 3

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi sit amet placerat sapien. Suspendisse potenti. Nullam feugiat blandit mauris, non fringilla urna ultrices vel. Donec id urna consectetur, pellentesque libero rutrum, congue massa.

Frequently asked question 1

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi sit amet placerat sapien. Suspendisse potenti. Nullam feugiat blandit mauris, non fringilla urna ultrices vel. Donec id urna consectetur, pellentesque libero rutrum, congue massa.

Frequently asked question 2

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi sit amet placerat sapien. Suspendisse potenti. Nullam feugiat blandit mauris, non fringilla urna ultrices vel. Donec id urna consectetur, pellentesque libero rutrum, congue massa.

Frequently asked question 3

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi sit amet placerat sapien. Suspendisse potenti. Nullam feugiat blandit mauris, non fringilla urna ultrices vel. Donec id urna consectetur, pellentesque libero rutrum, congue massa.